This Privacy Policy explains how ElderZha collects, uses, stores and protects information when you use our website, mobile application and related services.
1. Information we collect
We may collect profile details, contact information, preferences, reminder information, device information, usage information and support enquiries that you provide or generate while using the service.
2. How we use information
Information is used to operate and improve ElderZha, deliver reminders and notifications, personalise the experience, provide support, protect accounts and comply with applicable legal obligations.
3. Health-related information
Any medicine, appointment or wellness information entered into ElderZha is used only to provide the selected support features. ElderZha is not a substitute for professional medical advice or emergency care.
4. Sharing of information
We do not sell personal information. Information may be shared with authorised family members, service providers supporting platform operations, or authorities when legally required.
5. Security and retention
We apply reasonable administrative and technical safeguards. Information is retained only for as long as needed for the service, legal compliance, dispute resolution and security.
6. Your choices
You may request access, correction or deletion of eligible information, subject to applicable law and operational requirements.
7. Cookies
The website may use essential cookies or similar technologies for security, preferences and basic performance measurement.
8. Updates
We may update this policy as services or legal requirements change. The current version will be published on this page.
9. Contact us
Questions can be sent to info@elderzha.com.